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ORDER: STATUS, TRACKING AND TAX-FREE SHIPPINGHow can I track my order?

You can track your order using the tracking link provided in the shipping confirmation email and in your customer account by consulting your order. You can also track your parcel on the ups.com website using the tracking number provided by email. Can I modify or cancel my order?

Once your order has been placed, it is difficult to modify or cancel it.

Delivery times vary according to your location. In general, standard delivery takes between 1 and 4 working days. For more precise information, please consult our shipping and delivery information page.When will my pre-order be shipped?

We offer the possibility of pre-ordering a product before its release. The estimated shipping date is indicated on the product page.Is a signature required when my order is delivered?

To certify receipt of your order, a signature is required from the person receiving the parcel at the delivery address indicated at the time of purchase.What are the customs fees for international deliveries?

Customs duties are fully covered by our company. So, there are no extra charges when you place your order, even for international shipments.Is tax-free shipping available on our website?

No. We do not offer tax-free shopping on our website.Do we offer gift wrapping?

All our items are shipped in a luxurious Lanvin blue box, the colour of the House. Inside the box, items are carefully wrapped in tissue paper and accompanied by a protective cover for shoes, bags and delicate ready-to-wear pieces. The boxes are adapted to the size of the items and are ideal for gifts.Do you offer promotional codes?

We don’t currently offer any promotional codes. However, we invite you to sign up for our newsletter, which will keep you up to date with our exclusive offers and special events.Where can I find my invoice?

Invoices for your purchases are available by logging into your account on our website and are also sent by e-mail when you place an order.

RETURNS AND REFUNDSUnder what conditions can I return a product?

Products must be returned in their original condition and packaging, with all labels still attached. Incomplete, worn, damaged or soiled products cannot be returned.
For reasons of hygiene, we will not accept the return of masks, tights and swimwear.How do I return an item?

To return an item, please follow the instructions provided in your parcel or consult our returns policy on our website. Return requests can be made through our Returns Center.
You have 14 days from receipt of your order to request a return. Please ensure that the returned items are in their original condition and packaging and that all labels are intact.Which carrier should I use for a return?

Once the return request has been registered in our Returns Center, you will receive a prepaid UPS return slip. If you choose another carrier, you will be responsible for the cost.How do I schedule my UPS return?

Refunds are made to the original method of payment used at the time of purchase. Once your return has been received and inspected, we will send you an email to inform you whether your return has been accepted or rejected. If approved, the refund will be processed within 3 to 7 working days (excluding return postage). The time taken to receive your refund will depend on your bank.
If rejected, the item will be returned to you.Do I have to pay return fees?

Return shipping costs are €10. They will be deducted from the refund you receive. Returns are free of charge for all exchange requests. If you choose to use a carrier other than the one proposed, you must pay the return shipping costs directly to the carrier of your choice.How do I know if my parcel has been received?

Your return may have been refused for the following reasons:
– Late return (after 14 working days).
– Non-compliant return because the products were not returned in their original condition and packaging.
– Non-compliant return because the products are missing.
We remind you that damaged, deteriorated or incomplete products will not be accepted.Do you offer in-store returns for products purchased online?

The website and the boutiques operate differently. Therefore, it is not possible to return an item purchased in a different network.I am returning a gift. Who will be reimbursed?

Refunds will be made to the original payment method used at the time of purchase. For security reasons, we are not authorized to refund to a different account or credit card.Do we offer exchanges?

Exchanges are available for the same product in a different size. However, it is not possible to exchange your chosen item for a different model.
Your new item will be sent to you once your original item has been returned and validated by our warehouse.What is the in-store return policy?

Items purchased in-store may be returned within 15 days from the date of purchase, exclusively for an exchange or store credit. Exchanges are only possible at the boutique where the original purchase was made. Store credits, however, may be used in all boutiques operating with the same currency.

Returned items must be new, in their original packaging, and accompanied by all intact tags. Any item that has been worn, damaged, incomplete, or stained will not be accepted.

For hygiene reasons, masks, tights, and swimwear cannot be returned.

METHODS OF PAYMENTWhat methods of payment are accepted?

We accept the following methods of payment:

– Credit card: Visa, MasterCard, American Express, Carte Bleue. The total amount will be debited from your card upon confirmation of your order.
Lanvin Online Store has a Quick Buy option that allows you to securely store your credit card information so you don’t need to re-enter it for future purchases.
– PayPal: make online purchases without having to enter your credit card details on the website. Your account will be debited when your order is finalized.
– Klarna: allows payment in instalments or deferred payment, depending on the options available in your country.
– Apple pay
– Google pay
– Telephone via a payment link to +33 (0)1 44 71 31 28

CUSTOMER SERVICEHow can I contact Lanvin Customer Care?

QUALITY: MAINTENANCE, REPAIR AND SPARE PIECESWhat repair and spare pieces services do you offer?

We offer a repair and spare piece replacement service for Lanvin products except for watches and eyewear. We invite you to contact your jeweller for requests concerning watches and your optician for requests concerning eyewear.

We invite you to consult our dedicated Care Guide for ready-to-wear, accessories, bags and shoes: [Care Guide].Is it possible to receive additional packaging?

PRODUCTS: AVAILABILITY, MANUFACTURING AND INFORMATION How can I check the availability of a product?

Online product availability is indicated on our website. If an item is out of stock, you can opt for the stock alert on the product page and be notified when the item is available again. In-store product availability is also available on our product pages.

Size guides and detailed information on product materials are available on every product page of our website.

For help choosing the right size, please consult our size guide available on each product page. Sizes range from 34 to 44 for ready-to-wear and from 35 to 49 for shoes.

Our Curb, Clay, Cash, JLA, L-I, DDB0 and Curb Lite sneakers fit correctly, so please choose your usual size or refer to our size guide on each product page. Our DBB1 sneakers fit slightly large, so if you’re not sure between two sizes, please choose the smaller one.Where are Lanvin shoes made?

Most of our shoes are made in Portugal or Italy. The country of manufacture is indicated on each product page.

In order to guarantee the highest quality, we pay particular attention to materials and to each stage of production. Each product is monitored and controlled by our Quality team to ensure compliance with the quality process.How can I verify the authenticity of a Lanvin product?

Unfortunately, we don’t authenticate products purchased outside of our distribution network. We encourage you to contact the sales platform or seller directly, as they are required to guarantee the authenticity and conformity of the product offered.

LANVIN NEWSHow can I follow trends and new Lanvin collections?

To keep up with the latest trends and discover our new collections, subscribe to our newsletter and follow us on our social networks. We publish regular updates and exclusive previews.How can I subscribe to the Lanvin newsletter?

You can subscribe to our newsletter by entering your email address in the field provided in the footer of our website. You will then receive the latest news, offers and exclusive events from the House of Lanvin. No data will be given to partners.

PERSONALISATION AND CUSTOMIZED SERVICES Do we offer product personalisation options?

Currently, we do not offer customization services on our website. However, our boutiques offer a half-measure service for ready-to-wear garments.
A “Special Creation” service for our dresses is also available in our boutiques.

Our line of Charmeuse dresses is particularly suited to this occasion. Our in-store half-measure service will enable you to adjust the piece to your liking.

DELIVERY COUNTRIESWhich countries are eligible for delivery on our website?

The following countries are eligible for delivery:
– America: Canada, United States
– Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
– Middle East: United Arab Emirates
At present, we are unable to ship to French overseas departments or P.O. Boxes. Orders sent to any of these destinations will be cancelled.
The delivery address of your order must correspond to the country of the website from which you placed it. Orders placed from a different country will be automatically cancelled. Please select the country to which you wish to send your order from the link on each page.

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